A major component of successful revenue management is accurate charging for services provided. Charges must be identified, posted timely and completely.
Hospital charge capture is typically handled by the department that provided the service. Professional charges may be posted by the provider. In either case, the function may be a low administrative priority with little to limited training for charging activities. Coordination between departments may not be established. Accountability for correct charging may be minimal.
There may be no formal policies or baseline controls for correct charge capture.
Different systems may be used for charging and reconciliation
An effective charge audit can identify lost revenue opportunities
Webinar’s Goals
Understand the importance of accurate charge capture
Tips for charge review
Departmental charge capture errors & omissions
Revenue leakage resulting from charging errors
Reduce non-compliance exposure
Improvement of operational efficiency
Enhance patient satisfaction
Key Points
Why Errors Occur
Multiple departments entering charges
Charge master may be incorrect or incomplete
Error in number of units selected
Error in item selection
Inactive charge
New service not added
Incorrect revenue code/cost center
System conversions
Overreliance on claims scrubber
Target Audience
Physicians
Practice managers
Medical assistants
Nurses
Compliance staff
Billers
Coders
Revenue Cycle
Risk Management
Venue: Recorded Webinar
Enrollment option
Speaker
Dorothy D. Steed
Dorothy Steed is an Independent Healthcare Consultant and Educator. She has served as Medicare specialist and a physician audit supervisor for hospital systems with 47 years of experience in healthcare. She is an instructor at a state technical college in Georgia and provides auditing & training in both facility and physician services. She is credentialed…
